Privacy Policy

Information you give us

When you request a quote, submit a claim, book an appointment, fill out our intake form or contact us, you give us information we need to help with your vehicle. That includes:

• Contact details such as your name, email address, phone number and mailing address
• Vehicle details such as year, make, model, VIN, license plate and mileage
• Insurance details such as your carrier, claim number, adjuster name and contact information, and your deductible
• Photos of your vehicle and the damage that you upload
• Messages, notes and any other information you choose to send us

Information collected automatically

Like most websites, we record basic information about how our site is used: which pages are visited, the page you arrived from, and general device and browser information. This helps us understand which pages are useful and keep the site working. It is not used to identify you personally.

How we use your information

• Respond to your quote, claim and appointment requests
• Prepare estimates and perform the repairs you authorize
• Coordinate with your insurance company and adjuster
• Order parts and arrange related services such as towing, rental or sublet work
• Keep you updated on the status of your repair
• Maintain repair records required for warranty, insurance, tax and legal purposes
• Improve our website and services

When we share information

We do not sell your personal information. We share it only as needed to repair your vehicle and run our business:

• With your insurance company, its adjusters and any other party you ask us to work with
• With parts suppliers, rental companies, towing providers and sublet vendors working on your repair
• With service providers who host our website, send our email or provide the Google reviews shown on our site, under agreements that limit their use of the data
• When required by law, legal process, or to protect our rights, our property or someone’s safety
• If the business is sold or merged, as part of that transaction

Photos and reviews

Damage and repair photos stay with your repair file. Customer reviews shown on our site come from our Google Business Profile and are also governed by Google’s own privacy policy.

Cookies and analytics

Our site uses limited analytics to count visits and understand how the site is used, and some features such as forms or chat need your browser to store information. You can block or delete cookies in your browser settings; parts of the site may then work differently.

Security and how long we keep information

Access to customer information is limited to team members who need it to do their jobs. We keep repair records for as long as we service your vehicle and for the period required by warranty, insurance, tax and legal recordkeeping rules.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it by calling or emailing us using the details below. We may need to keep certain records where the law or a warranty requires it. If you receive marketing email from us, you can unsubscribe at any time.

Children

Our website is intended for drivers and vehicle owners. It is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy as our services or the law change. The effective date at the top of this page shows when it was last revised.